Poliglota
A multilingual information assistant for public sector portals. It answers strictly from the portal content and hands over questions it cannot answer reliably to a member of staff.
Features
Poliglota combines a language model with retrieval from the portal content and answer quality control.
Many languages
Conversation in the user’s language, including right-to-left scripts.
Answers with sources
Every answer links to the portal pages it is based on.
Hand-over to staff
A question without a reliable answer in the portal content goes to a member of staff, who replies from the panel.
Analytics panel
Conversation statistics, answer ratings and a list of questions missing from the knowledge base.
Data protection
Masking of personal data in conversation logs and handling of erasure requests.
Embedded with a single script
Integration with the portal without changes to the content management system.
The system on screen
Statistics panel
Number of conversations, hand-over rate, languages and request categories in one view.
Conversation log
The log keeps conversation metadata only, such as language, time, answer confidence and escalation decisions. Question content is never stored.
Deployment on the authority’s infrastructure
The assistant is installed on the client’s servers, in Docker containers or on a Kubernetes cluster using Helm. The language model can run locally, so conversation content never leaves the authority.
- Portals built on Umbraco and other CMS platforms
- Docker containers
- Kubernetes and Helm
- Local language models
- IMAP mailbox for escalated requests
- Role-based admin panel
Poliglota demo
We will show the assistant on the content of a sample public authority portal.